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F.A.Q. - Frequently asked questions (Click question to read)

SHIPPING ETC

How long will it take for my order to arrive?


Can I place an order and pick the records up /have them sent at a later date?

Will I have to pay customs charges for my order?

I have not received my records yet!

What shipping service do you use?

I have special shipping requests. How do I let you know?


PAYMENT

Is it secure to send my card details over the internet?

How do I pay with credit card for the ebay-record I won?

Do you give discount for larger orders?

I want to pay with VISA/Mastercard. When will my card be charged?

What payment methods do you accept?


ORDERING

Can I add more records to a previously placed order?

I have a company within the EU. Will you deduct VAT from my order?

Can I place my order via telephone or email?

Are all records on the site in stock?

I'm having problems with the shopping cart


MISCELLANEOUS

Is the picture in the listing showing the same copy that you have in stock?

Do you accept trades?

Do you buy single records and record collections?

Is this the original issue?